We regularly review our pricing to ensure we remain competitive. If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you! By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. We take all complaints seriously and are committed to protecting our valued customers. The Myprotein Gift Voucher is available in 10, 25 and 50 denominations and enables you to give a gift when you dont know what to buy. Please double check the email you have entered! In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. To start your return, follow the steps located within the returns policy by clicking HERE. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. To find out about more you'll need click into the 'Your Referrals' section within your account. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Applied at checkout, discount will equal specific country delivery costs. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. Don't forget, you can choose to re-subscribe at any time! If you can't cancel then you can send the item back to us. You must bear the risk associated with the use of the Internet. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. A brief summary that details the actual complaint. Or simply check your account to track it. Head over to our contact page to get in touch with them now. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. If you do need to report your order as lost then please contact our Customer Service through your account. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. any further reattempt to process payment by sending an email to the email Given the fast Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. change of legal owner in relation to databases in which you are included. Your right is to change your mind. Please double check the email you have entered! This can take 3-5 working days from the date we receive the return. Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. We will refund the original credit/debit card/PayPal account used to purchase the item. You can contact our Customer Service team through your account. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. The Customer Relations Team opening hours are Monday - Friday 9am to 6pm. How do I give the Gift Voucher to the recipient? If you believe that the item is faulty, please contact us. If you have already received your item, please read our returns policy to find out how to return the item to us. Subject to the terms set out below, you may earn credit for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the Referral Scheme). Remember to ask for a receipt as proof of sending. Who WAS the controller? If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team. Discount automatically applied to products as shown on product pages. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. Please refer to our Privacy Policy page. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. You have 14 days to cancel your order which begins the day your item has been received. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. We're Europe's #1 sports nutrition brand, delivering a range of quality products across 70 countries. Updated on. Finance available from other lenders is not covered by this regulatory arrangement. If not then select the order that you wish to cancel. Who is the controller NOW? Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. Log-in to your account and you'll find all the options you need. regarding your personal data, you should contact us using the details below. 52 results. So far great results. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. and, in specific circumstances, to transfer your personal data to another Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. just being transparent about it. All successful returns will be credited to the original payment method. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. Post Your Return. Entrants should, if under 18, obtain permission in advance from their parent or guardian. (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. or queries about how your data is processed or get in touch with our Data We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. Still having problems? Data safety. Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. You cannot use your Gift Voucher in conjunction with any other discount code. What do I do if I have not received my order? e. All orders are subject to availability. What should I do? The best Myprotein UK discount code available is ZERMATT. Free Gift at 350AED. We reserve the right to amend these Terms without notice from time to time. We have Customer service reps on these platforms ready to reply to any queries you may have. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. Returns 46. . If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. Now and again there can be an unexpected delay, if so we'll get in touch to let you know. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date. Jan 24, 2023. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. personal data have come to an end; where you object to our processing of your You can select your preferred payment method at checkout. Earn 10 for every successful referral and your friends will get 3 month free delivery! Have you checked for any delivery cards? We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. 35% Off Proteins . have been transferred to them. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. please ensure that any security seals or tags are still intact. Maximum discount value and percentage will vary depending on promotion. Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. Gift Vouchers are valued and issued in GBP Pounds. It has been used 61 times. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. Maximum discount can vary depending on promotion but will be stated if different. All orders are subject to acceptance and availability. We'll send you an email within an hour to let you know if the cancellation worked. The credit that stands to your Referral Scheme account is not transferable in any way. Is any alcohol used in any of the products? If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. Please accept our apologies if you have received an item that is damaged or faulty. : February 16. 50. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. Deko is a credit broker, not a lender and does not charge you for credit broking services. 25% Off Hundreds of Products. Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. Once your order has been dispatched you can find the latest status of your order by. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. $14.99. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. At present, this information is not available for our products. As soon as we know whats happened, well send you an email with the outcome. Gift(s) automatically added to basket when offer requirements are met. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. The winner's name will be selected in a random draw, after the closing date, from all correct answers received. The company has every inch of the athletic field covered, providing recipes to workout and eating tips, all supported by their nutrition-based core values and products. Click Cancel. Follow the simple steps below in how to return your unwanted clothing: Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. MyProtein is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have. Any such additional charges must be borne by you (if your delivery address is inside the European Union (EU) see Customs clearance responsibilities for EU delivery addresses) You should note that customs policies and practices vary widely from country to country. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. Clicking 'Use Code'will apply the discount. We've all done it, ordered something and then realised later that it is no longer needed. protection. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. Winners of the review promotion will be notified by email. Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. We'll send you an email as soon as the order is on its way. These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. Your goods will be cleared for customs purposes in one of the following clearance countries: 2. Please ensure that a returns authorisation number is obtained before attempting to return any items to us. These clearance countries are subject to change without notice being provided to you. into new legal entities within the THG group and the corresponding databases Whether it's adding size, toning-up or losing weight. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! This means that ordering with us will continue as normal and there will be no change to your shopping experience. Vegetarian alternatives to gelatine are used where possible. We will have no responsibility for the acts/defaults of any other persons or companies. No code needed. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). Where you have purchased the goods or services as a consumer (i.e. Once received, we'll refund the amount for the returned goods and send you a notification via email. Maximum discount will be 500 per order if not otherwise stated. Please refine your search. Our range of vegetarian products are Halal suitable. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. We take the risk of internet fraud very seriously. This card is from the courier and lets you know where your parcel is and how you can collect it. Are my personal details safe if I create an account? Use the enter key to expand submenu items. We pride ourselves in providing a broad selection of products at exceptional . Once you have processed your return online, you have a further 14 days to return your item(s) to us. For your information, we are not responsible for such websites or material nor do we review or endorse them. Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. 433-5147, at feedback@thehutgroup.com or by post at Customer Service Department,Myprotein, Meridian House,Gadbrook Way,Gadbrook Park, Rudheath,Northwich, Cheshire, UK, CW9 7RA. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Location: The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). ". Spend & Save! We apologise if you have not received your item. If the Referee is using a referral code, the Referee must enter this code at checkout. You have the right to object to your Myprotein Creatine Monohydrate Powder. failure of the Website to meet your requirements. fulfilling an order, we have to keep certain All products returned to us are checked by our Returns Department. Need some more help? There are currently no items in your basket. We are What do I do? You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). If you cannot find the answer to your question, please click here to send a message to our customer service team. Use the enter key to expand submenu items. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . legitimate grounds to continue to process your personal data; and where our Protection Officer by contacting us via the message centre in your customer I have paid for an order using a Gift Voucher. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. Need some more help? Your data was 25%. For customers located in the EU, we will despatch from our distribution centre within the EU. No cash alternative is available. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. j. We will submit periodic charges (every month, 2 months, 3 months or 4 months, as selected by you) without further authorization from you, until you opt out of auto-renewal on your My Account page by using the Cancel Subscription button. received was not a marketing email. Select the one that you want and discover all the information you need. Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Our Returns Policy for faulty items upholds your statutory rights. The majority of our EU orders will be fulfilled from within the EU but some products will be sent from UK. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. Are you shipping from outside the UK now? Vegetarian. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia), 6. is still unsuccessful, we will give you at least 48 hours notice in advance of All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Value 51. of your personal data, for example; where our purposes for processing your By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. As soon as we've looked into what's happened we'll send you an email with the outcome. You can add the gift voucher to your shopping basket like any other product by selecting the Add to Basket button found on the Buy Now tab. Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. What extraction method is used for Impact Whey Protein? What do I do if I have ordered the wrong item? You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. What should I do? Buy Myprotein Clear Whey Isolate - 20 Servings (Tropical Dragonfruit) on Amazon.com FREE SHIPPING on qualified orders Skip to main content . Enjoy up to 45% OFF everything! If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. Gift Vouchers are valid for 12 months from the date of purchase. Product Overview. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Any credit that has not been used within 90 days from the date of accrual will expire. Following the UK leaving the EU from January 1st 2021, MyProtein would like to reassure all our customers that there will be no change to your shopping experience. Please dont throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. 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