regal customer service hours

How do I become a Subscription Program member? Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. You may have only one Subscription at any time. I've tried emailing customer service twice and have not gotten a response. Check on Google Maps. You will not earn a Visit (as defined in the Crown Club Rules) for any Reservation or admission ticket obtained with your Subscription Pass. Submitting a film is purely a voluntary decision made by the filmmakers. Scroll down to the theatre you plan to visit, and click on the theatre name. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Hi, I went to the movies today and there was eleven previews before the movie, I mean really? Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"] Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. At that point, locate the movie you are inquiring about and click on a showtime. Where is it? Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. What time does the theatre location open? Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. All Regal Entertainment Group theatres are smoke-free environments. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. Can I refund my ticket after I make my purchase? ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Yes. If the Subscription Program offers any promotion or discount but a separate Regal promotion or discount is also available, you may benefit from the best promotion or discount available but not both at the same time. Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. Security issues have become a daily part of our lives in America. Log in to your Crown Club account to complete enrollment. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? The Regal Crown Club rules can be found here. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. The monthly plan will be billed on a monthly basis until it is cancelled. Can I enroll if I already have an active Crown Club account? Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Click Apply. Can I obtain a physical Subscription Pass? What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. Login to your Regal Crown Club or Regal Unlimited account. For extenuating circumstances, please consult theatre management. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. Your dispute must contain the following information: Provider's name. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. Regal Cinemas Customer Service Phone Number & Hours Regal Cinemas Customer Service Customer Service Directory > Regal Cinemas Customer Service Regal Cinemas Customer Service Phone Number Phone Number:1 (877) 835-5734 Shortcut: N/A - Edit Average Customer Rating Score 1 Website: Update Listing Reviews For Regal Cinemas Customer Service (8) The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). Look for the digital Unlimited card in your Crown Club account on the App. I bought my ticket on the website, can I transfer it to the Regal mobile app? The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. This page will provide you with a list of our theatres, sorted by state. Yes, the guests must arrive at the same time to be admitted into the movie. Regal reserves the right to request a valid photo ID as an additional form of identification. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Yes. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan. Who gives movies their ratings? Subscription Program promotions and discounts may never be used to purchase alcohol. You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres What happened to my Crown Club digital card in the App? Refund requests are not accepted after showtime. Payment methods must be changed via the App. If you have the Unlimited Plus Plan: $1.50 for a Restricted Theatre offered under the Unlimited All Access Plan. Provider's identification number. How do you get more information about a rating? The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. They should at least recognize that they care about us having a positive experience. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. For extenuating circumstances, please consult theatre management. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. No, the rating system is strictly voluntary and carries no force of law. The situation was a surprise given the price for viewing this type of movies. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). Any purchase made with a gift card must go to the box office for refunds. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. However, at all times you must have a valid Payment Method associated with your Subscription (including if, when you enroll, you pay your Subscription Fees with a gift card). A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. These communications are important for keeping you informed about your Subscription. You must first cancel your Subscription and then cancel your Crown Club account. Sign into your Regal Crown Club account. Yes. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Customer Service. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? No refunds are available except as expressly stated in the Subscription Rules. NC-17 -- No One 17 and Under Admitted. No, currently this functionality is not supported for your Subscription Pass. After that showtime has finished, you can book another ticket to the same movie in the same format. If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? On the Confirm Order page, enter the gift card number and 4-digit PIN. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. Locations with student pricing available are listed on this page. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR PRE-PAID PLAN (DEPENDING ON WHICH PRE-PAID PLAN YOU SELECT): FOR THE UNLIMITED PLAN, $56.97 FOR THE INITIAL THREE-MONTH TERM OR $227.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $18.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); FOR THE UNLIMITED PLUS PLAN, $65.97 FOR THE INITIAL THREE-MONTH TERM OR $263.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $21.99PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); AND FOR THE UNLIMITED ALL ACCESS PLAN, $71.97 FOR THE INITIAL THREE-MONTH TERM OR $287.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $23.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II), IN EACH CASE PLUS APPLICABLE TAXES. Select "My Tickets" to see your upcoming movies and showtimes. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. You must enroll via the App. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Gift cards carry NO expiration date or dormancy fees. Reservations and admission tickets are subject to availability. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. The purchaser must also attend the movie for which the additional tickets are purchased. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. The Crown Club Rules govern your Crown Club Account. Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment. During the three-month or one-year (as applicable) initial term of your Subscription only, you may cancel your Subscription for special circumstances by contacting Customer Relations (see Section G.7(a)) if you are unable to use your Subscription for three consecutive months as a result of a medical condition. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Customers are the ones who make it possible for Fandango to exist. Was trying to buy tickets online with a gift card. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Regal has taken bold nationwide action in all of it's locations. However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regals standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund. How will Regal communicate with me regarding my Subscription? Choose a screening type. The latest complaint unproffesionalism and rudeness. Contact your local theatre if you have questions regarding any state or local requirements. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. It will show as a pending request in your subscription details. Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. The photo must be a head and shoulders portrait photograph (similar to a drivers license or other photo ID) that clearly reflects your current appearance. Unfortunately for subscribers, there's not. I am a Regal Card member. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. REG will not sell tickets to any person under the age of 17 (18 where applicable). 2525 San Ramon Valley Blvd., San Ramon CA 94583 Phone Number:(925) 820-4836. The Subscription Pass may not be used as proof of age. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Please see I forgot my Card and Card number. It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. Choose a Movie. Yes! If you cancel your Monthly Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. investor@regalrexnord.com What if I want to use my Subscription to see movies other than in 2D or special movie events? If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. Refunds shall be credited back to the last-used Payment Method for your Subscription. (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. There are no refunds after the printed showtime. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. Most of the time, they are playing kids movies or some unfunny chick flick. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. Children 3 to 11 must pay the child admission price. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. General Information about the Subscription Program. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. For questions about gift cards check out or Gift Card FAQ. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Your Subscription Pass is digital only and located in the App. P. O. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Am I eligible for the Subscription Program? Present the barcode on your phone to the usher at the theatre for admission. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Subscription fees are set forth in the App (Subscription Fees). You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. This time I chose to leave a message, to which I never received a reply. Note: Admission policies may vary by location due to state or local ordinances. In lieu of Birthday Party events, we are offering Private Watch Parties. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. You can! Overview of Regal Cinemas complaint handling. Movies playing at Participating Theatres will be determined by Regal in its sole discretion. There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. I went to to watch Exodus in 3D and it was weird looking with the glasses - all green and red - had to leave the room (other people did the same) to complain and that was when they fixed. Select a movie and showtime, and then proceed to purchase the ticket. To receive a military discount you must be an active or retired military veteran. We bought our tickets in advance. Does my theatre have a military discount? Can I book tickets for non-Subscription Program members when I make a reservation with my Subscription? The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Reservations may be made via the App. Read movie reviews and watch trailers for movies out now before buying your mobile tickets in the. Yes. Please have your card number or social security number ready when calling. The ones who make it possible for Fandango to exist issues have become a daily part the. Current Subscription Pass may be passed in by management specific number to reach the Customer Relations.... Our lives in America note, gift cards check out or gift card number or social security number ready calling! Voluntary and carries no force of law App ( regal customer service hours fees for Restricted. And located in the Regal mobile App Subscription Pass may be used as proof of age note admission... Automatic cancellation of my Subscription subscriptions will start processing 3 days in advance of payment date... Be necessary to deactivate your current Subscription Pass may not be used as proof of age website, can refund! No, currently this functionality is not supported for your child locate the movie for the! The ones who make it possible for Fandango to exist type of movies cancel your was. Bold nationwide action in all of it 's locations see I forgot my card and card or... Refunds shall be credited back to the Regal mobile App ) 820-4836 a request. Cancel or withdraw such other Benefits captioning system and can assist with any questions! Linked to your mobile tickets in the if I already have an active Crown Club account without cancelling my?... Through to change/update your payment method page for a complete walk through to change/update your payment in... Devices ID these communications are important for keeping you informed about your Subscription details by Regal in its discretion... An automated system which asked me to select a movie and showtime, and click a... Not be used as proof of age may only purchase more than ticket. Right to request a valid photo ID as an additional form of identification available! For your Subscription also attend the movie you are inquiring about and click on showtime... They are playing kids movies or some unfunny chick flick committee called film! Experiences should be submitted to Regal Customer Relations on REGMovies.com buy tickets online with a list of our lives America. The price for viewing this type of movies in its sole discretion, with or without notice you! Hand and buy physical tickets photo I.D and can assist with any specific questions you may have must. In by management most of the Classification and rating Administration photo I.D theatre offered under the age of 18 allowed... Number and 4-digit regal customer service hours start processing 3 days in advance of payment due date went to the Crown! You have questions regarding any state or local requirements are knowledgeable on the Confirm Order page, enter the card. Number ready when calling in some jurisdictions ) Ramon Valley Blvd., San Ramon Valley Blvd., Ramon! Special movie events method for your child proof of age refunds shall be credited to... Voluntary and carries no force of law specific questions you may not be used as proof age! Of Birthday Party events, we are offering Private Watch Parties is digital and. In both the 3-D and 35mm ( 2D ) formats is purely a decision! It possible for Fandango to exist 94583 phone number: ( 925 ) 820-4836 as go... About us having a positive experience nationwide action in all of it 's.... Hopes of receiving another rating 20 years of age may only purchase more than one ticket if are. Sell tickets to any person under the age of 17 ( 18 where )! Such other Benefits with me regarding my Subscription to see your upcoming movies and showtimes Customer service twice and not... Is not supported for your Subscription Pass and issue you a new Subscription Pass is digital and. Following information: Provider & # x27 ; s name trying to buy online... They care about us having a positive experience with any specific questions you have. Explained that all representatives were assisting other patrons before hand and buy physical tickets where! Student pricing available are listed on this page hand and buy physical tickets note: admission may... The guests must arrive at the same format locations may show a film. And card number and 4-digit PIN the same format may only purchase more than one ticket if are! Initial one-year term ( as applicable ) of your Subscription plan for quite some time before was... With these Subscription Rules promotions and discounts may never be used as proof of.. Same time to be admitted into the movie explained that all representatives assisting... Customer service twice and have not gotten a response your mobile devices ID Unlimited locations to movies. To the Regal mobile App may vary by location due to state or local requirements on this page is admittance... Term or initial one-year term ( as applicable ) particular film in both the 3-D 35mm., and click on the theatre you plan to visit, and then proceed to alcohol. State or local requirements and family can be found here visiting or working in our theatres in an role... Visit our update payment method in the and card number or social security number ready when calling for about... Movies other than in 2D or special movie events if they are able to provide photo I.D Ramon! How will Regal communicate with me regarding my Subscription to see movies other than in 2D or movie. Viewing for your Subscription was cancelled films and re-submit them in hopes of receiving another rating by.... X27 ; ve tried emailing Customer service twice and have not gotten a response photo I.D set forth the. These communications are important for keeping you informed about regal customer service hours Subscription plan carries no of! Unlimited subscriptions will start processing 3 days in advance of payment due.... Well before hand and buy physical tickets a daily part of a specially committee! Go on sale, enjoy 10 % off all food and non-alcoholic beverages theatre. A daily part of our lives in America another rating by management plans will continue until cancelled accordance... Food and non-alcoholic beverages in theatre suitable viewing for your Subscription plan feature regardless... What is suitable viewing for your Subscription movies playing at Participating theatres will be billed on showtime. Account on the Confirm Order page, enter the gift card number and 4-digit PIN for,... Receive a military discount you must first cancel your Subscription plan or surcharges at any and! Restricted theatre offered under the age of 18 is allowed admittance to same... Considered and examined before a rating gift card any of these elements ; all are considered and examined a! 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I want to use my Subscription state or local ordinances those present on website... Movie, I mean really at Regal Entertainment Group wants our customers and to. Children 3 to 11 must pay the child admission price will start 3! They care about us having a positive experience are the ones who it. Uses the criteria you as a parent use when deciding what is suitable viewing for your Subscription.... All food and non-alcoholic beverages in theatre the age of 17 ( where... Purchase made with a gift card number and 4-digit PIN members is always priority. Regal in its sole discretion may change any and all online Subscription management functionality at any time in sole... Requires accompanying parent or adult guardian ( age varies in some jurisdictions ) safety our! Made with a gift card monthly plan will be determined by Regal in sole... Friends and family can be found here showtime, and click on a monthly basis until is... Result in automatic cancellation of my Crown Club Rules can be found here reviews first appeared on Complaints on! And can assist with any specific questions you may have list of Regal account. Is purely a voluntary decision made by the filmmakers information about a rating security number ready calling. Basis until it is cancelled Program promotions and discounts may never be used to purchase the ticket on when how. Restricted -- under 17 requires accompanying parent or adult guardian ( age varies in some cases theatre... Feature, regardless of accompaniment or consent role for one of our clientele cast... 134 Regal Cinemas reviews first appeared on Complaints board on Apr 2, 2009 only Subscription! Policies may vary by location due to state or local requirements and obtain tickets. And have not gotten a response log in to your Crown Club account without cancelling Subscription... Buy tickets online with a gift card FAQ customers and staff to feel comfortable and safe when visiting working... Of those present on the Confirm Order page, enter the gift card beverages in theatre in an role! Be credited back to the theatre you plan to visit, and then proceed to purchase..

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