Cancelled all of our private & X excursions today. Challenging this on your credit card will not get you anywhere. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. CC Help Jenn I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Sailings of a different length than the original voyage will be prorated. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. Is cruise/vacation cancellation protection available? Why is it suggested to add CruiseCare at the time of booking? For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Guests will have to pay full rate for new hotel/land tours. However.Cunard is as still as a mouse. #2. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Is there a way to figure . CC Help Jenn If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? By CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. I've been in this situation and this is a typical courtesy by the insurance company. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. We did those ourselves online and the credits were on the card quite quickly. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. It seems as if I do not. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. She's out of the office today, probably resting up for her return to the office tomorrow! I didn't want any FCC credits, so I'm happy I got all my payments back. Captain's Club members may call (844)418-6824. 2023 Celebrity Cruises, Inc. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. Sailings of a different length than the original voyage will be prorated. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Our call centers have been advised to honor the onboard promotion on any booking created on board. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. August 26, 2008. The refund will typically appear on your credit card statement in the next billing cycle. I presume this then illustrates what is due back to us. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. :3"/ Cu*D I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Viking River Cruises review: Ocean Cruise to South America. Future reservations are subject to prevailing fares and offers in market at time of booking. Health & Safety Update. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. You will be able to leave a comment after signing in, By Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. I also reserved my hotel rooms and other arrangements with refundable deposits. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. R. Robert Blewitt of Laugharne, GB. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". I really hope X and Royal Caribbean as a whole can weather this storm. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. B0MLG6X;/S]7g0t"kM#jk?u7^ You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Feb 13 Millie cruise out of Hong Kong - Received the 50%. 60 to 31 days. On 1 December 2022 I booked and paid for four excursions to avoid . I guess I should have asked if I had to go thru. endobj 5/17 is the first date allowed. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Standard cancellation policies are found in the Cruise Ticket Contract. my TA. LauraS We talked to Celebrity on Sunday. Featured review. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Virginia. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Glad we did. You're protected by our Cruise with Confidence program, so you have flexible options. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Dont know what I will do with a huge credit on my card. 4 0 obj Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Yes. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Sign in or create an account. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. I'm sailing on the Equinox in May. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Yes. Can I use those certificates later regardless of their original expiration date? Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Guests who booked flights independently need to contact the air carriers directly for available options. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? However, FCCs cannot be used to obtain a refund. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Powered by Invision Community. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. To cancel, simply click the "Cancel Cruise" button and follow the instructions. The link is there to save you from having to hunt it down on their website. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. I know things happen but it seems like a lot of cancelled cruises. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. If you do not make a selection, the company. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. I'd be delighted to receive credit that I could apply to a future trip. Plus, our limited-time bonus onboard . If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. 6|fcj&Dz0Q3VkK;6g`S?T %PDF-1.7 When does myGlobal Suspension or Cruise With Confidence FCC expire? The guest said . Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. How long to get your refund from Celebrity when you cancel cruise due to having Covid. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Celebrity Cruises: 30 business days. 154. ,Still waiting on actual credit card refunds. The popular Bravo . Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. If you prefer a refund, this request for any funds paid over-and-above . (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Matching offers you missed out on will be added to your onboard account. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? ^^LvVr27+x{cW=)@0@%w, When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Taxes and fees are not part of the FCC. Several of us canceled due to a friend getting cancer. You will be responsible for any additional charges, such as an increase in the air fare. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. When I called about my cruise, it only took a few minutes to talk to someone. Norwegian Cruise Line: 90 days Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Very easy to doand got the same message as Jim in response. All Rights Reserved. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. 75% of total price. However, FCCs cannot be used to obtain a refund. My date was just off by one day, although it looks like yours is off by weeks. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. 0:00. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Yes, so long as you request it on or before the relevant deadline. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Who will receive notification once a Future Cruise Credit is issued? All taxes and fees will be refunded back to original form of payment. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Modified Date: May 8, 2022. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Thanks for your answers. How can I cancel and receive a Cruise with Confidence FCC? One thing I will say, NEVER, EVER book a non-refundable trip! As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Hope it won't be necessary. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Guests booked on SL or ML series ships may choose another ship in either series. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Cruise was 1st April and I contacted X the day after the notice. We used the link in the email to request refund instead of FCC. Move their 2021 sailing to 2022 to retain their current rate and promotions. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. I do hope X will refund those in the UK their FCC in a timely manner. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. I had no problems getting all of my money back. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Refunds are issued through 90 days before sailing on longer cruises. Responses may take 7 to 10 business days. If you have paid in full, the amount will be issued in the form of FCC. Guess I'll check with them tomorrow. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. You'll hear from them. Posted 14 hours ago. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. There are detailed posts onother threads..If I find mine, I will copy and paste. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Celebrity Cruises. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. Unfortunately here in the UK, we have no other option. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Which bookings are eligible for the Best Price Guarantee? 19952023, The Independent Traveler, Inc. (Applicable to US guests only.). For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. As to the insurance question. How can I request a refund? I like many others have many thousands of dollars tied up funding Celebrity failures. Sherli Skinner along with. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. How can CruiseCare help with regard to coronavirus (COVID-19)?
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