Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). You must be physically and mentally capable of undertaking the holiday. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. Disney Cruise Line: Did not respond to a request for information. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. We are not responsible for pre-assigned seating prior to flight departures for any reason. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. A "non-shipping incident" means any incident which is not a shipping incident. An EHIC is not a substitute for travel insurance. (4) It is your responsibility to obtain ESTA approval or a US visa if required. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. Cruise Cancelled by Norwegian. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. You must ensure payment reaches us by this date. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. (3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. The flight timings on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. (2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. (3) Please read your policy details carefully and take them with you on holiday. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. This policy also applies if you already cancelled . This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. a. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. I don't remember ever cancelling a pre-paid SHOREX. Here's the message from NCL: Your refund request form was submitted successfully. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. These fees are at all times non-refundable. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. Bonus Future Cruise Credits. MSC Cruises: 60 to 90 days. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). (5) Guest Testing Positive for COVID-19 Pre-Cruise. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. Where we cannot do so, the transfer may be cancelled as referred to above. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. We will have no further or greater liability. No refunds will be given for any missed . All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. a. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. . (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible: d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). Most British / EU holidaymakers will qualify for the VWP but please see the important note below. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. The balance due date will be shown on the confirmation invoice. Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). References to "departure" mean the start date of your holiday arrangements. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us.
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