1. We are growing. They allow sellers to list anonymously. How can I prove my identity when I call the Chrono24 support team? All in all highly recommended. To track a watch's performance, enter its reference number or brand, model, and condition and select the option "I don't own this watch.". We reserve the right to withhold certain listings if they appear to be of a commercial nature. MAXIMUM BUYER PROTECTION. Its all about reducing the risk suggest a telephone call (which I did) as well as multiple emails, all answered very quickly which gave me the added confidence. - We accept payment through bank wire transfer in EUR, GBP, USD , AUD & HKD currency. You can choose to pay monthly or once a year in advance. Ok, there's been some good advice on the other thread about buying from Europe and as luck would have it there's a suitably lovely watch turned up in Italy that I like the look of. Be one of 4,000 successful private sellers each month. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. Selling accessories and parts is free for private sellers on Chrono24. Dealers ship every order with full insurance coverage. If I understand correctly you have 2 ways to pay either by credit card or bank transfer which goes into an escrow account held by Chrono24 who then only pays the seller once the watch has been received by the buyer, its all so the buyer doesn't get ripped off. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Also, be careful that with Chrono24 buying protection you have a 14-day period to raise a problem. How to buy from Chrono24? The Chronography keeps track of which listings you have visited in reverse chronological order so that they are easier to find again. Contact the seller and ask for more pictures of the watch. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. You find what you are looking for, order it, and it gets delivered. What should I do if I want to return an item? The Trusted Seller seal is further evidence of a dealer's trustworthiness. 23. which phrase signals a contrast between ideals about marriage 304-539-8172; one level homes in clemmons, nc casadeglo3@gmail.com With our experience on how to buy a watch on Chrono24 we are here to help watch enthusiast safely buy a watch online. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. Send the watch back fully insured and in its original packaging. You should always be able to find the reference number in your watch's documents and on the invoice. This last step might be the most important for buying a watch on Chrono24. Remember that private sellers are harder to track than a business. Where can I see if I've been charged a penalty fee? A phone call plus email communication should help verify. We keep your money in our escrow account for 14 days after delivery of your watch. It sounds easy and it is definitely something you must do, but the practise will show you it is more difficult than you think. This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. Send the watch back fully insured and in its original packaging. To improve our own customer service and communication. You're likely to need these details along with the recipient details . The escrow account holds your money at least until you receive the watch. I never felt nervous at any point. I live in two different EU member states. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage. However, price fluctuations are only visible across longer periods of time. The watch was exactly as described and I was not disappointed. What can I do? Discover the Safest Path to Your Dream Watch. . And I hope the phone respond from Chrono24 can be even quicker. Outrageous. What should I know about purchasing from private sellers? Why should I create a myChrono24 account? Finally, we will refund you the full purchase price and the initial shipping costs. Be one of 4,000 successful private sellers each month. Once the buyer has received the item, we pay out the sum to you. Please keep the following in mind when paying via credit card or PayPal: You should look into the dealer's return policy before making a purchase. We require copies of the following documents, which you may either upload or send to us via email, fax, or mail: Register now for your free 30-day trial and start exploring all Chrono24 has to offer: Chrono24 offers various packages to meet our dealer's diverse needs. Thanks in advance. Has a wide variety of watches from sellers around the globe. Ok, so after last nights contact I'm awaiting the seller taking some up to date pictures when the shop re-opens tomorrow. first watch bought on chrono , would defo use the app again. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery. If it doesn't feel comfortable, stay away! How can I pay for an order using an escrow service. Email addresses are automatically anonymized. How and where can I pay the customs duties and import taxes? When will it be activated on Chrono24? You will be responsible for the return shipping costs in most cases. Thanks to the Chrono24 Escrow Service, your payment is fully covered. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. Does Chrono24 automatically deduct applicable taxes? They answere my questions/concerns. I already have a Chrono24 account, but now that I've logged in using my Apple ID/Google Account, I don't have access to my saved searches, Notepad, and Watch Collection, etc. Interested in this too since the watch I want only seems to be for sale in Europe. All information posted on the platform and provided to Chrono24 about themselves must be truthful. You insure and ship the watch. I've used it before. No concern with payment as chrono24 hold the money until delivery is confirmed. You can report a suspicious item directly on the listing page. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Chrono24 provides Escrow Service for free. Go to ". We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. How many watches can I add to my Watch Collection? Of course, you will still enjoy the same benefits you're used to. The available payment methods are shown on the listing page. So helpful advise on my purchase process. Global Player The luxury watch market is global. Discover 500,000 luxury watches from Rolex, Omega, and many other brands - and browse exclusive offers and unique collector's items from over 20,000 verified dealers and private sellers. You can also request the seller to photograph how the package is protected in the box. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Private sellers are allowed to post up to 10 listings simultaneously. To what extent does Chrono24 check their dealers? Important: Never ship an item until the money has been officially credited to your account. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Chrono24 review: chrono24.com scam. Search for your dream watch on Chrono24 using the search bar. You will see the corresponding fee when selecting your payment method. Is that trustworthy? I pay through Paypal always. How often is the estimated value updated? Chrono24 is a scam, paid thousands for a vintage Breitling, watch was never received. We reserve the right to charge a penalty fee on any order canceled after the buyer has already transferred payment. If you are subject to mandatory reporting within the EU, please enter your taxpayer ID number. Dealers are strongly encouraged to respond to customer emails within 5 business days. Negotiate a price through the usual bantering. Simply enter each watch's details and, if you'd like, add your own photos. As soon as you purchase a watch on Chrono24, it is automatically added to your Watch Collection, allowing you to track its value over time. Why is Chrono24 checking if my listing is up to date within the paid period of validity? The entire process was slick, seamless and secure High Proficiency , perfect customer support service , verified sellers ! Bank Transfer - HSBC and ICBC(Asia) Credit Card: Master, Visa, AMEX, Union pay (3% surcharge) . Open your door to 500,000 watch enthusiasts every day. I pay through Paypal always. My only concern remaining surrounds the issue of payment-bank transfer or PayPal. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. Price was competative and delivery was quick. We would be happy to reactivate your listing. And I hope the phone respond from Chrono24 can be even quicker. Can I search through and filter my messages? We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Items are typically available immediately or on short notice. Make sure to emphasize to the seller to protect the watch carefully and send it with insurance. *For details, please inquire via phone or email. Quick and efficient communication. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. Don't skip your homework or find a partner who can help you buy a watch safely! Who is required to provide this information? You are responsible for the cost of the return shipment. The information you provide to Chrono24 is encrypted (SSL) and transmitted via a secure Internet connection (HTTPS). With the Chrono24 app, you can bring the leading luxury watch marketplace with you wherever you go. *For details, please inquire via phone or email. Can I recall a message I've already sent? You can view the estimated value and change in value of each individual watch, as well as your entire collection. Be sharp on red flags and have a good look at the details in the photos. How can I link my Chrono24 account with my Apple ID/Google Account? If it's Chrono24, you should ask them. It can take a few minutes for the email with the verification code to arrive. The buyer transfers the amount due to Chrono24's secure escrow account. 2. Although the seller I purchased from was in America so I just called them up and made the purchase over the phone w a credit card. It was my first time ordering a luxury watch pre-owned online. If you have any further questions, please contact. Here, you transfer the purchase price to our escrow account, and then the seller sends you the watch. You have further questions about Chrono24? 5 stars. Returns Made Easy. How can I change the email address for my Chrono24 account? How long does it usually take to buy when the seller has listed it as a purchase by request only? Our long-term goal for Chrono24. This includes their trade license, as well as references from other dealers. Where can I report suspicions about an item's authenticity? Easy breezy. - Chrono24 Trusted Checkout For more detailed information you can always contact us directly via phone or contact box. Brad (@bradwatch) - appreciating fine affordable watches since 2011. . 2. What data does Chrono24 transmit? If the watch arrives and is defective or not as the seller described, you have 14 days upon delivery to initiate a return and receive your money back. Professional and prompt communication was refreshing compared to other companies. Warranty conditions for purchases covered by Buyer Protection are in accordance with the law. The seller only offers advance payment by bank transfer. Yes, this allows us to better assist you should any questions arise, as well as enables us to inform you about your order's status. I pay the customs duties and taxes owed to the Chrono24 escrow service date pictures when the shop re-opens.. And many of them have been selling watches on Chrono24 using the search bar an escrow service verified. Watch was exactly as described and I hope the phone respond from Chrono24 can be even.. 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